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Office of Attorney General - State of Florida Complaint - Rebate Fraud
Complaint
OCALA, FLORIDA -- I purchased two Soyo barebone computers from Tiger Direct in 2004. There was a total of $140 in rebates due to me. The rebate requirements were met and acknowledged, yet whenever I checked with the company who issues the rebates, they said the checks would be mailed within 2 weeks. This went on for over a year. Neither Soyo nor Tiger Direct would respond in any manner. I have kept copies of all the documentation.
To help keep me as a potential future customer, I would like the following:
I want my rebates and I believe Tiger and Soyo should be punished in some manner for their misleading advertising. Two other individuals who work at the college with me are suffering the same fate. They should pay a stiff fine and be prohibited from any further falsehoods in their advertising.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
To help keep me as a potential future customer, I would like the following:
I want my rebates and I believe Tiger and Soyo should be punished in some manner for their misleading advertising. Two other individuals who work at the college with me are suffering the same fate. They should pay a stiff fine and be prohibited from any further falsehoods in their advertising.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:
Posted by Michel on 2006-11-01:
Rebates are the scourge of promotional marketing. It's a veritable hot-potato that no one is responsible for. TIger Direct will calim the manufacturer is responsible for the rebate, the manufacturer will claim the rebate center is the responsible party and the rebate center will tell you that they are running a bit behind (eternally is what they mean) or that you made mistakes in the rebate submission. My reccomendation, keep a paper trail. The day after the rebate checks were due (and don't show up), place BBB and FTC complaints, and dispute the charge (in the amount of the rebate) directly to Tiger Direct, theough your credit card company. Even though they were not the people responsible for the rebate, they were the agents and made you a sale based on advertisement of that rebate.
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