Home Depot Informative - Why You Should NEVER Buy an Installed Water Heater from Home Depot
ALL LOCATIONS -- Did you realize that if you have a problem with your Home Depot installed water heater, under the warranty, that you MUST return the water heater to the store before they give you a credit towards the new one? In addition, they DO NOT OFFER offer any installation service for the new replacement water heater nor any return service for the defective water heater. They told me (same story all the way to corporate headquarters) that the customer is responsible for providing a contractor to do that. Thus, the customer without do-it-yourself knowledge must deal with a plumber to remove the old heater, return it to HD, and to get a replacement water heater. Estimates I have received for a special service like that exceed the cost of buying a new water heater imstalled from Sears.
Now then. with a policy like that, why would any one ever buy an installed water heater from Home Depot?