LA Fitness Complaint - LA Fitness Ripped Me Off
PLANO, TEXAS -- According to my contract with LA Fitness, I would pay $115 initially for my enrollment fee on or about November 29, 2005, with the remainder of the fee - $111.22 - to be paid no later than January 31, 2006. On my December 19 visit to LA Fitness, they mentioned I still had the $111.22 due, and I paid the sum in full. On or about January 25, the salesman who I purchased my account from (Alex) left a phone message saying I had a balance due still. I called him and left a message stating I had paid the balance in full previously. He did not respond. On February 1, my credit card was charged an extra $111.22 by LA Fitness. I called LA Fitness on February 2, 2006 requesting information regarding the charge, and was told that I would need to speak to Alex regarding the charge, and that he had transferred to the McKiney store and would contact me. After receiving no response, I contacted LA Fitness a second time, when I was asked to bring a receipt for the payments, despite the fact they were able to tell me on the phone exactly when I made both payments. I then physically provided LA Fitness with statements reflecting both charges, and was told I would be contacted regarding a refund. I have did not received any refund or information regarding my account.
After filing a report with the Better Business Bureau, LA Fitness refunded my credit card for $111.22 on 04/04/2006, however illegally charged my credit card *AGAIN* for $111.22 on 04/10/2006. All the calls that I've made to the corporate office have gone unreturned (Specifically I was told to contact Aylin Medina), and the manager at the local gym says he cannot help, as billing is handled at their corporate office. LA Fitness has been holding my $111.22 hostage for nine fricking months now. I'm in the midst of another process with the BBB, or else I'm calling a fricking lawyer.