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EFAX.COM Complaint - BEWARE OF EFAX.COM(J2 GLOBAL COMMUNICATION USA), Don't give your credit card number

Review by chipH on 2006-11-02
USA -- Beware of free offers and colorful advertisement of www.efax.com
They will offer you free efax service. Later they will upgrade without yourknowledge to efax plus.
And now their cheating journey starts

if your number is toll free they will send you lot of spam so that 0.20 $ perpage/per minute can be made. I got 33 pages at a time in single incoming fax which was spam.

Similary They added three more additional lines to my account and started charging me randomly 12.95 $ each line every month. Their billing cycle and usage bills are random. Once you pay , they will not handle your claims professionally, All their calls are handled at Bombay call centre in India and the staff would not be really helpful. In last
3 months I have been charged additional 125 $ approximately.

BEWARE OF EFAX.COM, IF YOU EVER CHOOSE TO USE THEIR SERVICES DO NOT GIVE THEM YOUR CREDIT CARD NUMBER, THEY WILL CHARGE YOU RANDOMLY AND PLAY WITH YOUR ACCOUNTS AND BILLING AT THEIR CHOICE. This company has hired call centre in INDIA with cheap manpower who would do any manipulation to boost the revenue.
this company absolutely sucks.

I spoke to them but they are not willing to refund any amount. The supervisor in call centre said maximum they can refund 38 $ which is their limit to authoirise in call centre. They refuse to provide me any contact details of their higher ups.

Please be careful of this company, they might rip you with random charges.

I am filing a complaint with my credit card company for this.
Comments:2 Replies - Latest reply on 2006-11-14
Posted by Noneill on 2006-11-02:
If it was a free service to begin with how do they justify charging after an upgrade? And why would you pay?
Posted by salesmanrich on 2006-11-14:
That's what I'm saying why would you pay charge it back though your bank it is an Unauthorized charge.I know what I would do.Do YOU????????

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