Bob's discount furniture Complaint - Bob's Discount Service/Mattresses
STOUGHTON, MASSACHUSETTS -- This turned out to be the worst mattress I have ever slept on, and the customer service at this store is practically non-existent. I bought this mattress in March 2005, and since then the product has deteriorated so much, it's not something anyone can get a decent night's sleep on anymore.
I called the store to complain and they sent a "sleep technician" to my home to test it. Their so-called test consisted of a wooden stick held across the mattress. If there was no space showing under the stick, then the mattress was declared perfect. The man didn't lay on it, or put anything on it to test it, except for the stick. What kind of test is that? The thing sank in the middle whenever there was any weight at all on it. Even my little 2 year old granddaughter could put an enormous hole in the mattress. While the "technician" was at my home, my husband spoke with customer service and all the woman said was that they do not guarantee comfort!!!! I sent a letter of complaint to the company with nary a response.
I will never buy anything from this store again, and will discourage anyone looking for a mattress to stay away from this store. The very least they could have done, is send a letter of regret and possibly a store coupon, but nope, we got nothing.