H and R Block Complaint - incompetence
BONITA SPRINGS, FLORIDA -- I have had my taxes done by your company for years. I file a short form, however it can be tricky because I am a disabled police officer. I recently went to one of your offices in Bonita Springs, Florida. They stated that they did not know how to do my taxes. They asked if I could bring my previous years taxes in so they could look at them and determine how to do them. I informed them that my previos year taxes were at my other residence in Massachusetts. However, I told them that H & R Block did them and that they should be on file. They asked me to call the Massachusetts office and have the information faxed to them. Thats right me. I actually attempted to do this. H and R block in Dartmouth Massachusetts was very helpful. They told me they didn't have a fax machine. A tax office without a fax? They then told me to call a main office in Fall River, Ma. The Fall River office faxed my 1999 return and stated they did not have my 2000. This is a computerized system. They cant locate my tax information from the previous year. Last year I received approximately an $8000.00 return and did a rapid refund with your company. I expected to do the same this year. Not anymore, the incompetence I saw was overwhelming. Your company should pay attention to its offices.
At the very least I would like a response from your company regarding this incident. Thank you for your time.