Pincity.com Complaint - PIN CITY PINCITY.COM WILL NOT PROVIDE REFUND AND IGNORES EMAILS.
CALIFORNIA -- I signed up for pincity several years ago, which is a telecommunications company providing long distance as well as other services. I used their iFAX service, which allows users to send a fax over the email to a fax machine. This service served me well for over the years. At one point, PinCity had problems with the service, (it no longer worked). I emailed the customer service representative on several occasions (and even called) and they said they were working on the problem to get it fixxed. Well about a month or two went by, and then they discontinued the iFax service without warning.. Meanwhile, their service is a PREPAID service, which means you need to "fund" your account to get it to work.. . I currently have $84.66 "in my account" with them, that I was planning on using the iFAX service. Since they discontinued the service without prior warning, I have no use for the funds that I have in my account with them. I have emailed them no less than THREE times asking for a FULL refund of my unused balance, since I will no longer be needing their services. They have ignored my emails to date, and have not issued a refund. I am therefore asking for a refund of my account balance at this point $84.66.