Review by johnk123 on 2006-11-02
CALIFORNIA -- I signed up for pincity several years ago, which is a telecommunications company providing long distance as well as other services. I used their iFAX service, which allows users to send a fax over the email to a fax machine. This service served me well for over the years. At one point, PinCity had problems with the service, (it no longer worked). I emailed the customer service representative on several occasions (and even called) and they said they were working on the problem to get it fixed. Well about a month or two went by, and then they discontinued the iFax service without warning.. Meanwhile, their service is a PREPAID service, which means you need to "fund" your account to get it to work.. . I currently have $84.66 "in my account" with them, that I was planning on using the iFAX service. Since they discontinued the service without prior warning, I have no use for the funds that I have in my account with them. I have emailed them no less than THREE times asking for a FULL refund of my unused balance, since I will no longer be needing their services. They have ignored my emails to date, and have not issued a refund. I am therefore asking for a refund of my account balance at this point $84.66.
Comments:1 Replies - Latest reply on 2006-11-03
Posted by bigbangerik on 2006-11-03:
most prepaid services flat out refuse refunds. even if the service was discontinued. my advice, call the top person you can find. also, inform your attorny general about it. or you can eat it. either way, its not going to be pretty.
good luck!

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