Sears Complaint - Negative business practice
CALIFORNIA -- Scheduled repair several days ago for wall oven covered by home warranty (yet another part of this nightmare lasting more than six weeks already) for today, between 8 and 12. 8am the phone rings, it's SEARS automated calling system confirming my repair between 1 and 5. Called the 800 number, put on hold for 20 minutes while forced to listen to their continual advertising bestowed upon me by a sickeningly sweet voice with a smile in it - until finally a sort-of 'real' person picks up. Tell my tale of woe, she puts me on hold again after saying 'all the calls today are in the ____ area (where I live), let me see if I can switch something.' After another 10 minutes, a different sort-of 'real' person' picks up, have to relate my tale of woe all over again only to be told, sorry, no can do - your only choice is to have service between 1 and 5, or reschedule. When I asked if that's the best they can do? The reply was that service scheduled between 8 and 12 usually gets bumped to 1 and 5 because there are more calls for the morning. If you schedule between 1 and 5, they show up between 1 and 5.
I should have been informed of that little-known fact when I first called.
BTW, I haven't purchased anything from SEARS in YEARS, happens this oven came with the unit I just bought. I N-E-V-E-R BUY FROM SEARS -
For me ~
SEARS CREATES FEARS -
- LEAVES ME IN TEARS