Direct buy Complaint - A ripoff
I would advise everyone not join. We joined with the reasoning that we would save a lot as we built our home but on average it would take us 4-5 voice messages to get customer service to return our calls, then 1-2 weeks for them to process the order and 6-12 weeks to receive the product. So as you can see, unless you have tons of time building your home this does not accommodate a construction schedule. Also you are responsible for shipping and handling fees, along with having to pick up your items during regular business hours there is not that much of a savings. For example we found a computer armoire locally that we liked for $900.00, then we had Direct Buy price it out for us and there price came to $550.00, shipping for $175.00 and handling for $75.00. After a 12 week wait for the armoire to be shipped (by the way it sat in Direct Buys warehouse for 2 weeks and the only way we found out that it was in was that we called them to check up on the order, by the way, it took 5 voice messages before they called us back) the manufacturer had changed the design and it was not what we had ordered. But because we verified the order from the catalog at Direct Buy we were responsible for the shipping to return the item to the manufacturer. Direct Buy told us the shipping fee would be the same as what we were originally charged but the shipping bill came in at $735.00 and Direct Buy says we are responsible for that. So much for a good deal! Don’t get caught in the Direct Buy trap. There only interest is the $4500 membership fee, nothing else.
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