EPSON Complaint - Rebates
SAN DIEGO, CALIFORNIA -- I just wanted to edit my original post to make it more readable. I bought an Epson 2580 scanner and an Epson PictureMate with $50 and $20 rebates. My purchase was made based on these rebates, so their competitors have a legitimate complaint as well. Well I followed all of the directions. One required the original bar code and the other a photocopy of the bar code, just to show you how they try to make it difficult, so they don't have to honor the rebate to begin with! I made copies of everything and sent them both certified mail. The one rebate they never received, even though I have a return receipt signed by Michele Hutson saying that they DID get the rebate. I called their 1-800 # three times to resolve the issue and kept being told to wait more time. Finally I received an email about the $50 rebate, which I saved, saying it was in the mail. Well I never received either rebate. I complained to the BBB in Strongsville OH where the rebate center is located. The BBB says that Epson has a poor track record with customer complaints and I was no different. I filed a complaint with California's Attorney General, because it's false advertising plain and simple. I hope they get fined thousands of dollars! I will also start a small claims case on principal. They lied to me and their competitors. I think that mail in rebates should be made illegal and Epson illustrates my reasoning. They call their product 'Epson Perfection', but I prefer to call it the 'Epson Deception' or an 'Epson Misconception'. The bottom line is buy an Epson product with a rebate with great trepidation!
I want to update this post and complaint. I complained to the California Attorney General's office and within 48 hours a woman named Colleen (Woods?) for Epson called me. She requested that I refax her the information, which I did from Kinko's costing me even more money. She then called back and said that one was an Epson rebate and the other was a Circuit City rebate, even though they both went to the same place and were signed by the same Michele Hutson. SHe did a great job and after more than a year I finally received BOTH rebates. Thank you Colleen. I still am a little miffed, because one shouldn't have to go through so much trouble to receive a promised and advertised rebate and my net dollars were less than they should have been, but at least they were honored...finally.