Z Gallerie Complaint - My Experience - furniture and delivery
DALLAS, TEXAS -- I was very excited to find z gallerie. They had beautiful furniture at great prices. I found the perfect dining room table (Bach table) and paid cash in the store for it. I was told it was backordered for 8 weeks. That was fine. I ordered it June 22. Eight weeks went by and no phone call. I called customer service and they told me to keep waiting. I waited. No phone call. I called back and by the time they had figured out what had happened it had been about ten weeks. (estimate) They told me it had arrived but one of the legs was broken so I would have to wait for a new table. And it was still backordered. I really liked the table so I decided to wait. I thought I should get the next available, but I guess I went back to the bottom of the list of people waiting for this table because it took so long to finally get it. After being told the wrong time over and over, I finally got a call from the delivery company. I was ecstatic! The delivery company came to my house on time and everything, but when they were assembling the table they realized z gallerie had sent the wrong henges. They told me they could still put it together and it would be ok as long as I was careful with it. They ordered new henges and left. The next day I barely touched the table and it collapsed on me knocking me down. I couldnt move and had to immediately get to the doctor. 300 dollars later and lots of hydrocodone, I called customer service. They told me new henges were on the way and it would take 5-7 business days for a service technician to come out after I received them. They also told me after everything was said and done they would partially compensate me. My henges came and they were wrong again. I called customer service and they decided to send out two more sets, they said one of them had to be right. When the delivery guys came out to assemble my table, none of the henges fit. They told me the table was defective. Customer service informed me the table was still backordered and I would have to wait. I asked what the compensation would be and they told me they would give me a gift certificate for 80 dollars, disgusted and insulted I hung up. I called my dad in Houston. He was furious. He called the general manager of the store and to this day I am still trying to get my table. I don't when I will get it. It has been over 17 weeks since I ordered it. I love the furniture, but I must admit the customer service is horrible.