Chick-fil-A Inc. Complaint - I will never eat at store number 373 again!!!
COLONIAL HEIGHTS, VIRGINIA -- I visited store number 373 on 10/27/06 and because of what I experienced, I do not plan to return. I asked the person that waited on me if I could have the next batch of waffle fries that came out and I told her that I didn't mind waiting for them. She told the people in the back that I wanted to wait for the next batch of waffle fries. The team leader walked over to her and said something that was apparently displeasing because the team leader started shaking her head no. I heard the team leader say that she wasn't going to do it and then she went in the back to talk to the fry cooks. Less then a minute later, the person that was originally waiting on me, hesitantly gave me my order; her actions seemed to say that she was doing something that she didn’t want to do. Puzzled by the events that transpired, I asked her if the fries were fresh. She said that they hadn't been there that long, all the while she was very hesitant. I tasted them, and although they were very hot, they were soggy and greasy which is unlike Chick-fil-A fries. While all this is going on, another person in a different line had asked for fresh waffle fries, which he received. I know this because he was actually a friend of mine. The person that originally served me kept watching me, as I tasted my fries. I asked my friend to taste his fries, which tasted different. Before I could say anything, the person who originally served me said that she would get me some fresh fries because she didn’t want me to get sick.
It is my belief, although I didn’t hear her say it, that the team leader on duty, told the fry cooks to reheat the fries that were already there. There was no reason for the team leader to go in the back and tell the fry cooks anything, especially since she was not the one taking my order. I know that my fries tasted extremely different then any other time I had visited a Chick-fil-A restaurant. It is my belief, based on the events that transpired, that something had been done to them.
I wasn’t rude to the team leader or the person who waited on me. I do not put blame on the person that waited on me, because she was following the orders of her supervisor. Even after everything transpired, I did not become rude. I reasoned that I would take the matter up with the storeowner.
I do not believe that my request was unreasonable, especially since I said that I would wait for the fries.
I was extremely upset by the team leaders actions. I was appalled that she had the audacity to say that she wasn’t going to honor my minor request. I was disgusted that she refried cooked food (my belief), which I am sure is a violation of the Virginia Health Code.
Just a week ago I filled in a comment card and said that Chick-fil-A had the best customer service ever!! I have never experienced customer service like this at Chick-fil-A. Although I am sure that this was an isolated occurrence, I will never eat at store number 373 as long she works there. Never!! I love their food and usually their customer service but I should never have been exposed to what I had been today. In my opinion, Linda is not worthy of working in a Chick-fil-A store.
I spoke to the storeowner on 11/06/06, and although he was somewhat apologetic, he could not fathom the idea that his employees would do something that deviated from his instructions in his absence. I told him that as a supervisor myself, I would hope that my employees followed my command in my absence, but it would be impossible for me to be 100% sure if I wasn’t there. The storeowner said that since his employee said that nothing abnormal was done to my food, I had to have been mistaken. I know that Chick-fil-A is a religion-based store but that does not mean that all his employees are honest. The storeowner did say that he re-instructed the employees as to how to handle a situation when a customer asks for fresh fries.