Lester Glenn Auto Group Informative - Lester Glenn Auto Group
TOMS RIVER, NEW JERSEY -- I recently purchased a Hyundai Tuscon 2006. While happy with the car, seriously disappointed with my experience with the dealership. Upon purchasing the car, it had residue of tape on the roof and was told to come back and they would remove it. Long story short, the service department employees took a razor blade, yes, a Razor Blade to the roof of my new car, not 2 weeks old to remove the tape. I had deep scratches all over the roof and cuts through the moldings. So, now my new car was in a body shop. After 2 weeks, and my first payment deducted from my bank account, I wondered when my car was going to be complete. I called not the dealership, that promised to phone me upon completion but, the body shop that Lester Glenn uses and to my disgust, was informed that my car had been returned to the dealership the previous week. I had to call Lester Glenn to find out that my car was in fact in their lot. I have never received an apology!! They have treated me as if my business does not matter. From day one, this dealership has proven that customer service is not a priority. I will never purchase another vehicle from this dealership!!