Gateway Complaint - Gateway customer service
I purchased a Gateway Computer in August of 2006. After 2 months my 19" LCD monitor went bad. On 10-16 Customer service sent me a box to return the defective monitor to them in. I received the box on 10-18 and Fed Ex'd it back to them on the 19th. (2nd day ). I called Customer service on the 27th. They said they just received it that day. Chris, the rep. I talked to said they would expedite the new one and get it out that same day. Lie number one. On 10-30 I called again, just to be sure it had been sent. This time I talked to David who said it had been sent on 10-30. He gave me a Fed EX tracking number and said I would receive it in 2 days. Lie number two. On 10-31 I used my daughter's 2 yr. old Dell laptop to track my new monitor. It seems the tracking number I was given was for the box they had sent me on 10-16, I again called Customer service and talked to Dave. He could find no record of the shipment and after putting me on hold for a considerable amount of time told me the monitor was on backorder. At this time I asked to talk to his boss. Now I talked to Narvid, who said it was on back order until the middle of November Maybe. Not only was my monitor on back order, there were 61 of them on backorder. I asked that they send me an upgrade, comparable monitor, or any ole monitors I could temporarily use. NOT! Finding this completely unacceptable, I asked to talk to his boss. He was of course, as high up as They would allow me to go. He did give me a number to their corporate office. I really thought I would get somewhere now. Silly me. I talked to Mikel at the corporate office. He could give a hoot that I had a 2 month old computer I could not use for I had no monitor. He could care that I told him I would bad mouth his company to everyone who would listen. This company is not willing to do anything to make it's customer happy. I would never deal with them again. I only wish I didn't have to deal with them now.