Kaiser Informative - Poor Service - Senior Advantage
CALIFORNIA -- I was a member of the Kaiser first and then converted to Senior Advantage.
I have had many problems with receving serices and incompetent Doctors.
I was denied service in their Reproductive Endocrinology service because my FSH was 14. They would not do any additional testing to look for my source of infertility. FSH only is a predictor of how well someone will respond to infertility medication to stimulate the ovaries.
I am 40.
I had severe pain in my ovarian area and they would not give me an emergent appointment the only appointment they would give me was 2 months away.
The Md I saw at Kaiser referd me to Endocrinology and they refused to see me. If they saw me they would have picked up the PCOS earlier.
I called to make an appointment with an opthamologist and was refused, I had been having blurry vision and sopts in my vision.
I had surgery in their Head and Beck service which caused me to have severe pain that left me incapacitated. The pain service wanted to place a spinal cord stimulator for pain in my ear. I contacted the manudacturer of the device and they told me it was an inappropriate use of this device.
I had countless problems with the Pharmacy, imcluding waiting in line for over an hour.
Seven years earlier I had a MD refer me to an endocrnologist because I (a medical professional) felt I had Polycystic ovaary syndrome. He told me I did not. Well I do have it and have suffered health consequences as a result of this MD's inability to make a correct diagnosis.
I waited in line for an appointment over 30 minutes just to register with the receptionist.
The Physician I worked with used experimental drugs inappropriately on infants and children placing their lives at risk. Kaiser was informed of this behavior with supporting documentation and this doctor is still working with Kaiser.
So I got medicare to allow me to disenroll outside of the open enrollment period. I requested my medical records, filed the appropriate forms. They told me and it was on their documents that it takes 10-15 days to recevie the records. I called twice to make sure they received my request and that it was being processed. I called today 22 days from request and was told a bill was sent out Nov 1 (now the 7th) and that the bill had to be paid before they would process the request and "that could take some time." I called twice to the billing department and and no one returned my call. I called the Manager twice and no return call. I have 2 appointments they Ihave waited over a month to get and do not have my medical records. Both appoinments are with specialities for services I was denied at Kaiser.
I worked for Kaiser and saw the nightmare other Patients had in getting services and I would never use Kaiser again.