Bank of America's Privacy Source Complaint -
SAN FRANCISCO, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
In late September 2006, I accepted Bank of America's telephone offer of a one-month trial membership in their Privacy Source credit-monitoring service (I was sort of railroaded into it -- when I clicked '1' for more information as directed at one point, the next thing I heard was that I'd been signed up -- but that's not the reason for my complaint here). I called on October 17, well within my cancellation period (which ended on October 28), to cancel the trial membership. I was given a confirmation number for the cancellation, and I have written down the names and times of everyone I spoke with.
On November 6, Privacy Source charged my San Francisco BofA checking account in the amount of $129.99, overdrawing my account. The next day, November 7, I was charged a $19 overdraft fee that the bank refuses to remove.
I called Privacy Source and was told they would refund my money in 10 to 15 business days, and that if I want any overdraft fees removed I can send them a copy of my statement (at my expense and trouble, and certainly with no guarantees).
I am outraged by this. I'm being treated with utter disinterest and it's creating a serious financial problem for me.
As a resolution, I would like the following:
I want my $129.99 returned immediately and I want the $19 overdraft fee refunded immediately. (Well, to be honest, I'd like to see some people being sued over these dishonest practices ... frankly, I feel that that $129.99 was stolen from me, and that it should be dealt with as theft ...)
I will also be filing a complaint with the Better Business Bureau.
Please contact me if you need more details regarding this incident.