Maytag Corporation Complaint - Maytag does not honour their warranty!
CANADA -- I am very frustrated with my efforts to get the Maytag corporation to take responsibility for a defective product. So frustrated in fact that I want everyone to know that the reputation for reliability and dependability is a big fat Maytag Myth! I purchased a brand new bottom freezer refrigerator from Future Shop in November of 2005. Like many other people I was taken in by the myth that a Maytag product was a quality product and thought that if I ever had a problem the corporation would stand behind thier products. From day one the refrigerator has been nothing but trouble for me. The freezer began to frost up and a thick layer of ice built up inside the freezer. The ice became so thick that the refrigerator part stopped working altogether resulting in the loss of all of the food that I had in there. I contacted Future Shop who told me that since it was over 30 days since I purchased the unit, they could not help me. I was told to call the number in my owners manual. I proceeded to call Maytag. Six phone calls later, I finally got someone to agree to come to my house to examine the unit.
To make a long story short, the first call I made was in March of 2006. Since that time the repair guy has been to my house four times, replaced just about every part that could be replaced in the refrigerator and the problem still exists. Now it is November and my refigerator is still not working. Maytag had informed me that the problem is not with their product but insists that I must be leaving the refrigerator door open. Hmmm. What a concept? If you can't fix the problem, blame the consumer! I never saw the Maytag man do that in any of the TV commercials.
The warranty stats that if they can not fix the problem they will replace the unit. Maytag has refused to do this. They have refused to stand behind their products and honour their warranty. I am so angry that I have vowed to never purchase another Maytag product and I am making it my mission in life to get the word out to as many people as possible that this company sells crap and expects us to take the blame when things go bad.
I am very glad to have had the opportunity to vent my frustraions about this experience and this company.
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