[X]
Write ReviewJump to 
7-Eleven, Inc. Complaint - Customer service - changing money
changing money - Complaint
On Nov 11 I walked into a 7-eleven store in Macau, China, asking to have a coin changed in to smaller coins. I got the answer "only if you buy something". I would like to know if this is the official 7-eleven policy or if it is just the lack of courtesy and helpfulness of the personnel at this particular franchise (Rua de Campo, Macau, opposie Macdonald's).
Comments:
Posted by Slimjim on 2006-11-09:
It's certainly no policy I've heard of here. It's sounds like the clerk wasn't interested in any goodwill and probably wouldn't spit on you if you were on fire.
Posted by Hugh_Jorgen on 2006-11-09:
Could be a loss prevention thing - some retailers set up their cash registers so they can only be opened in the event of a sale - in theory, it lessens the chances of employee theft.
Posted by yoke on 2006-11-09:
It could also be a way to prevent a robbery. Once the register is open the person could rob the clerk. Besides, 7-11 is there to sell things they are not a bank to make change.
Posted by heaven17 on 2006-11-09:
A lot of places have the same policy for the same reasons as listed above. The clerk was certainly under no obligation to help you.
Posted by UrFriendlyPirate on 2006-11-09:
Slim, that's a bit over the top isn't it? Don't feel you need to comment on every thread, OKAY?
Posted by Slimjim on 2006-11-09:
Trolling behind me again pirate? I've posted on two threads I think today and, oh yes, who cares what you feel.
Posted by UrFriendlyPirate on 2006-11-09:
Just reminding you that this isn't your site or playground - and that casual readers may tire of reading your constant nonsensical postings. That's all.
Posted by J-Ro on 2006-11-09:
It isn't 7-11 Bank. They have no obligation to make change for you. Get over it.
Posted by Slimjim on 2006-11-09:
Once addy comes by and deletes your trolling arse again, that will be your reminder that this site isn't YOUR playground.
Posted by UrFriendlyPirate on 2006-11-09:
Is there an echo in here?
Posted by tander on 2006-11-09:
Convenience stores are not banks, if you need change, go to a bank. Alot of times, everytime a cashier opens the till, out prints a no sale, and alot of the stores have to record why the drawer was opened and no sale was made.
Posted by DORCAS on 2006-11-11:
Sure it could be a theft deterrent but all you would have to do is pick up a pack of gum to get them to open the register. It's not a big deal to do. Back in the day it was done all the time with no big hassel or suspicion. I see it done at local grocery stores even now. The guys was just lazy and didn't want to be a good samaratin. Plain and simple.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
