Sears Complaint - Pushy Customer Service
NEW BRUNSWICK, NEW JERSEY -- Sears Auto Care thinks that customers are fools!! I had burst one of my tires - the car was a 2006 model - 1.5 yrs old. The other tires looked quite new.
I had called to make an appointment (when they took all info like address, phone no etc). upon reaching there, it just happened that I peaked onto the monitor when he was retrieving my info and i saw that the bill was for 4 tires (~$1000) even before I visited them!! I confirmed that changing a tire would cost me $200 and not more..
When we went to the car, the customer service guy said he has to change all 4 without even looking at the other tires. I asked for the reason and he was very unclear about everything. He wouldnt let me look at the tread of the tires properly and just bluntly said he has to change all 4. Further, as I asked for a few mins to consult a friend, he would constantly keep pushing me to take a decision or the shop will close. (The closing time was 8 and it was 5.45pm then) He even said if some other customer comes, he will have to move my car!
Ultimately, I decided to cancel the work order and go back and try the new car dealer (from wer i bought the car and where I usually serviced it) - n he parted by rudely "Wishing me luck with them" and informing that I wouldnt qualify for the $50 discount he was giving me if I came back later than the next day! The dealer guys fixed the one tire without any hassles (they didnt even mention the possibility of changing all 4). Very disappointing experience at Sears!