Public Storage Complaint - Public Storage: a very hands-on payment experience
SAN DIEGO, CALIFORNIA -- In early 2005 I rented a storage unit with automatic bill pay. I knew I'd have to keep this storage unit for a few units, and I'd rarely visit it (been a year so far), so I wanted it to be as hands-off as possible. Unfortunately during the last few months, Public Storage has demanded more of my time and frustration than any of my bills.
Everything went perfectly until the expiration date on my credit card approached in September 2006. A couple weeks before my card expired, the local Public Storage office at 1247 Sweetwater Road, Spring Valley, CA 91977, called and left a voicemail asking for my new credit card information. The voicemail said I had to come into the office, but when I called back and told them my credit was exactly the same except for the new expiration date, I was told that everything was okay and that I wouldn't have to come into the office. The next weekend I went into the office anyway to have them check my records. Again they said everything was okay, but I offered my credit card to them so they could make a copy of it for their records, but they denied my offer. A couple weeks later I received another voicemail, but when I called back they said everything was okay. A few weeks after that I went on vacation and they called again. My family received the message and couldn't get in touch with me, so they went to the office and paid by check to prevent any further problems. Finally, yesterday, November 9, 2006, Victoria called and left another message, except instead of asking me to call back or coming into the office, she only left the phone number for their bill pay phone system.
Today, November 10, 2006, I left a complaint with their online Consumer Complaint system and also left a voicemail asking them to call me back.