CBS sportsline Complaint - Stay Away from CBS Fantasy Football Manager
I have been using CBS Sportsline Fantasy football manager for the last 5 years. Every year the site gets worse and worse. The cost to manage your league through them is $130 a year, which is quite steep. I would have moved to a new site years ago but many of the players in my league are not computer saavy and like the site since they already know how to use it. Well, the last straw came this year. On more than 50% of the Sundays so far this season, the site has been down for at least an hour before the 1:00 kickoff time (and for quite some time after the games start as well). If any of you play fantasy football, you know what a problem this causes. I have complained to them, but never got a response. The site actually had the nerve to send out a blanket message saying, we are sorry our site has had so many problems. They said they set up a ranking system for their own site and by their own admission, they have given themselves failing grades for more than 50% of the time this season. They then went on to say, please just renew for next year because we promise it will be better next year! What??? You want me to continue to pay for a service which you (by your own admission) do not deliver more than 50% of the time. They did not bother to offer any sort of discount for next year nor did they offer any partial refund for the services they couldn't deliver this year. What an insult! While I understand that there are many users trying to access their teams on Sunday afternoon, they know how many users they have and the fact that they collected $130 from each league, they can afford to buy enough server space and bandwith to accomidate us all. If anyone out there is considering using CBS to manage their league, please don't you will be very sorry if you do! Just go to their fantasy message board and you will see the hundreds of complaints on there from users not being able to access their teams. It's ridiculous that I pay my hard earned money to a compmnay that can't deliver the service payed for and won't respond to your complaints!