CapitalOne Business / Flight Rewards / No Hassle Complaint - CapitalOne / BIG Hassle!!!
WASHINGTON -- "Capital One Flight Miles Card"
Nothing but HUGE B.S. HASSLE to redeem your so-called free flight you are made to believe you get as a 'reward'!
After collecting 32,000 "points" and believing that one would get one "free flight" on the west coast...and have "no hassle and no blackout dates" etc, etc, etc.......this company is nothing but full of bald face, 100% pure, B.S.!
FIRST ATTEMPT to redeem points: Called 11/12/06 for a flight from Washington state to S. California from my airport in eastern Washington state. "Mr. Moore the lowest fare is $658.00 and you will have to pay everything above $320."
My response: $#%^^&%%$#@!^**(!!!!!
"Mr Smith, if you want to redeem these points for the amount of credit you have we will need a 21 day notice."
My response: ^&&%%$#@88%$!!!!!
SECOND ATTEMPT to redeem points: calling back on 11/12/06 for a trip from my airport to S. California on Dec. 7th to Dec 11th (21 day notice and not blackout dates which they say are no problem in all their advertising).
"Mr. Smith, I have checked all flights and the total cost will be $485.00 and you will need to pay the balance over $320.00."
My response: "In all your 'NO HASSLE' advertising I was led to believe that I would earn a free flight on the west coast after I had put $25,000 through your card. Now you tell me that somewhere in the small print it really does not 'reward' me with a free 'no hassle' airline ticket without me paying considerably extra for the flight? This is total CapitalOne fraud, lies and 100% hassle!!!!!!"
ALL CapitalOne ADVERTISING leads one to believe that after earning 25,000 points there will be a 'no hassle ticket' issued...and 'blackout dates' are 'no problem'!!!!
Well, huge piles of sticky B. S. on you and the horse you rode in on and everyone that works for you including the one who cleans out your toilet bowls!!!!!!!!
In my opinion, this is nothing but consumer fraud!!!
Pox on you...CapitalOne!