Park Grove Inn Complaint - Lack of customer service

Review by mac9490 on 2006-11-13
PIGEON FORGE, TENNESSEE -- On november 9,2006 my wife and i went to our room which had two double size beds. the first of a two day we were getting ready to get into bed we pulled back the covers and found a good size cockroach running across the sheets. we were going to complain that evening,but it was very late and thought we would speak to the manager in the morning and get moved to another room. early next morning i went to the front desk and was told that there were no other rooms available. i then spoke to the manager and got the same story.both women were very rude.we got no apology. no offer of discount. i got the impression this was not the first time somebody has complained about bugs.when i became angry the manager told me with my attatude that i should leave.which we did.we stayed next door at the red roof inn which was very wary of the park grove inn.they made no effort to try and make us happy.

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