Carnival Cruise Line Complaint - REFUND on approx. $6000.00 of my money
CALIFORNIA -- In July, we were booked on the PRIDE for Mexico. Due to tropical storm the cruise was diverted to Canada. Passengers had the option of going to Canada or get a refund within 70 days. We opt to get a refund. Today is 11/13/2006, it's over 70 days and NO refund or contact from Carnival. I've been on the phone w/them for 3 wks now. The first call verified I was due a refund but I have to wait till someone calls me back from customer relations dept. NO CALLS. NOW the story is I've never cancelled the trip, I have to talk to someone else. All I've been getting is the run around. I was a very loyal customer because of this I'm NO LONGER a loyal customer. I WANT MY MONEY BACK. BEWARE of corp bullies and as far as I'm concern THIEVES. I wanted take some of the credit toward a Holiday cruise, but I have to paid for the Holiday cruise and WAIT for my refund after penalties been deducted for NOT cancelling my cruise. Which is a LIE. I have the flyer they handed out at Long Beach Pier,the name of the person that wrote our name down for a refund and I have witnesses. THEY HAVE APPROX. $6000.00 of MY MONEY. I WORK HARD FOR MY MONEY, I WANT IT BACK, YOU BULLIES.