Experience Life Magazine Complaint - Terrible Customer Service from Experience Life Magazine
I have been dealing with Experience Life customer service since March 06 (it's now November 06) about my subscription. I sent an email inquiring about a cancelation as I didn't like the magazine. A rep emailed me back saying they'd look into it. I emailed again in May/June 06 to get an update on the status. In July, they said I would get a refund in the mail, but to wait the standard 6-8 weeks.
In late September, I emailed again saying I didn't receive a refund. I never got a reply. In November, I called to inquire. I asked about the status of my refund. The rep, named Regina, barked, "What? Status of what? I don't process refunds." I told her that I got an email in July stating that I'd receive a refund. Regina said, "I don't remember sending an email. I send the emails. Besides, it's too late now." I told her that no one ever got back to me when I asked for an update, so it is not my fault if there was some time of expiration to refunds -- besides which no one told me there was an "expiration" for refunds. Regina sighed and said, "Fine. What's your account info?" I gave it to her. She said, "Oh yeah, an email was sent to you on July 17. I don't know what happened to the refund." Well, thanks, I already knew this info. I told her (again) that I wanted to find out what happened to it. Regina said, "I don't have that info." I asked if she could find out. Regina said, "I can just tell you what I know."
After much deliberation, she agreed to inquire and get back to me. Finally, rather frustrated by her attitude, I added that I thought the customer service was lacking since I have been trying to get this resolved since March AND that her attitude was terrible. She proceeded to go on a diatribe about how dare I accuse of her bad customer service when she just agreed to get this information for me. Rather than argue and have to listen to this, I told her to just get me the info I needed. When she returned, she said that I could not get a refund as they had issued it and they have no record of what happened to it. She offered a year subscription to the magazine to me, which didn't make sense as I was canceling since I didn't like the magazine in the first place... but rather than even deal with it anymore, I told her that I didn't want anything to do with them so I lost my money.