Oakley USA Informative - Oakey USA bad warranty policy, expensive products but they won't guarrantee their products
FOOHILL RANCH, CALIFORNIA -- I am informing everyone about a problem I have encountered with Oakley.com. In October 1997, I bought an Oakley backpack from a Oakley retailer, paying full price. Color black.
Back in April 2000, I had contacted Oakley that my backpack stitching was coming undone and color was fading away. Oakley customer services, said send us the backpack and we will fix it. They said the product was guaranteed for a lifetime. They fixed the pack and I was left feeling happy again after they fix it for me.
Now in October of 2006, I had a different issue with Oakley. This time when I called Oakley I said my backpack zippers were broken as they needed to be repaired, Oakley customer service (800.431.1439). Yet Oakley customer service said, we don’t offer repair on our products, in fact they send they repair nothing. They only said we offer a 90 day warranty from the date of purchase, that’s all. Well I said to their customer service that they repaired the same backpack before 6 years ago and it was fixed, how can that be(?). As they had the information on their computer from April 2000, they fixed the bag but were denying it. I said I don’t understand, I bought this backpack with a lifetime warranty and they said, noop, no warranty, we never had a warranty.
Well as expensive as Oakley is, how can they not offer a warranty on expensive luggage? This is considered camping outdoor equipment and they competitor who make the same products are guaranteed for life.
Oakley products should all be lifetime warranty, not just for me I told them. They are expensive and not just for me as a customer but it should apply to everyone who buys apparel packs as this is good gear. When Oakley offers a 90 day warranty that is a Honda dealer selling you new Honda and with a 90 Day warranty when the car can last 20 to 30 years of hard driving on the original engine. If something small breaks, the dealer refuses to fix it. How would you feel? Well this is what Oakley is doing, not to me but to everyone who buys from Oakley.com and every retail or outlet on any Oakley product.
Oakley makes these packs for heavy outdoor use, why not guarantee them as they can withstand heavy outdoor activities on sorts of use but a 90 day warranty, that says Oakley cannot guarantee it’s products. The price you pay with Oakley, again is more expensive than your average major competitors charge to make the same gear. If they can sell gear cheaper and warrantee it for a lifetime compared to a more expensive product than Oakley’s 90 day guarantee, what does they say about your company? You know if I own a backpack from LL Bean I bought 90 years ago and it needed new zippers, LL Bean will replace it or even refund my money back if they can’t. Imagine LL Bean fixing my 90 year old backpack and Oakley refusing to fix 2 simple zippers after 90 days of purchase (and LL Bean refunds everything they make, no matter what it is). (that’s LLbean.com or read their policy here: http://www.llbean.com/customerService/aboutLLBean/guarantee.html?feat=ln&sc1=Search)
So I guess I am going to have to buy a Jansport backpack because Oakley won’t fix 2 simple zippers on my pack.
I am disgraced on what I have purchased from Oakley, I will pass the information around that I was ripped off from Oakley. When Oakley’s CEO Scott Olivet says that his customer service would not replace or fix an Oakley product, he is going to wish he did offer a lifetime warranty.
Look at these other companies that make the same equipment, all have warrantees:
North Face, Jansport, Lowe Alpine, Kelty, MEI, LL Bean, CamelBak, Camp Trails, Columbia, Deuter, Eagle Creek, GoLite, Gregory, High Sierra, M-Rock, Mountainsmith, Mountain Engineering, Osprey, Outdoor Products, Timbuk 2, Burton, Black Diamond, Climb High, Dakine, Gravis, Mammut, Marmot (ALL LIFE TIME WARRANTY PRODUCTS).
Here is a picture of the simple problem Oakley refuses to fix when this is a $200.00 backpack compared to Jansport or Northface as their backs are less than $45.00 and warranted for a lifetime.
Picture of bag on back view
If you want a warranty, don’t buy from Oakley as good as they look, Oakley can’t not assure you they will last. When a company warrantees its product as backpacks, only buy when they have a lifetime guarantee. Stay away from Oakley.com
I am only letting people know what they did to me to protect people from wasting your money at Oakley.com
Picture of bag on back view
Oakley United States of America
Foothill Ranch, CA 92610
Customer Service and Warranty Claims: