Primemovers Complaint - Bad customer service
I am so disappointed in Prime Movers' service. We paid $2000 for them to move furniture from Denver to Washington, D.C.. Nearly a month later we are still waiting for the delivery--in a nice, empty apartment. And when I call the Operations Department, all I get are people who barely speak English, are rude, insensitive, and unaccomodating. And there is nothing we can do...it is 14 BUSINESS days from pick-up to delivery plus a grace period of one day per 500 miles they travel until it's officially considered late.
They are the wardens and we're merely their prisoners--at the mercy of people who can barely speak the language of our country and who don't see anything wrong with bad customer service.