HOTWIRE Complaint - Insulting customer service at hotwire
INTERNET -- We arrived around 10pm November 3, 2006 in Alexandria Virgina to stay at a purported (by Hotwire) 3-
star Radisson we'd booked through HOTWIRE for $128.00 for two nights , were
given room keys, and unpacked. Around 10:30 we called to report
that two lamps were not working, a phone was not working, and there were
no ashtrays in this 'smoking' room. The desk clerk came up and
put us in another room, claiming that it was easier to move us than
the address the reported problems. We moved to another
room, quickly unpacked again, and left to eat, returning around 11:45
to notice that the room had not been vacuumed... there were cellophane
wrappers on the carpet, and ashes by the bedstand, .Then we walked
into the bathroom to notice pubic hair on toilet, and many puddled
urine stains on toilet rim, and on the floor.
We quickly packed again, checked out around
midnight, and spent the next hour securing a decent place in town to stay. We not only did not stay there because of sanitation
reasons, we were very much inconvenienced by the situation and wound
up paying over $200for Fri/Sat nights at another hotel.
Hotwire refused to refund the $128.68
charged, rather offered us an insulting $50.00 credit on our 'next booking', as if we would ever use them again!
Hotwire profited nicely (Raddison had paid them)on our extreme inconvenience. In reviewing many complaint sites about Hotwire, I've learned (too late) that they NEVER refund money for any cirumstances. BEWARE of these crooks.