Heart Guardian Complaint - Sneaky business practices
HAGERSTOWN, MARYLAND -- I orginally ordered from Heart Guardian on line. When I first ordered, I entered my info and the site suddenly ended. I really had no idea until the first package arrived that the order went through. Once I received the package, with only an invoice inside, I decided to go ahead and try the product. Several weeks later another charge and then another package arrived. Then this occurred again. With the arrivial of the third package, I called the company and canceled the orders. I was told to simply send the package back, unopened, and the charge would be credited. One week later I called the company and spoke with, first a "consumer rep" then transferred to another person, as I realized my account had not been credited. It was at this time that I was told I could only receive a "store credit". I said this was unacceptable as I had no further interest in the product, as I saw the product had not responded as was advertised. The woman I spoke to stated that all the infomation regarding the return policy was on an email I was supposed to have received, but never did. She blamed this on me for not having given proper infomation to them. Now they have both the product I returned and the money they deducted from my account, as they will not credit me as they had stated. This woman was abrupt and then simply said "have a nice day" and hung up the phone. These people do not want to give service, they simply want to underhandedly get your money! Stay away from this company!!!
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