LA Fitness - Cypress Complaint - Lied During Sales Pitch
CYPRESS, TEXAS -- I joined the new LA Fitness in Cypress, TX back in June 2006. At the time I knew I would be having surgery in the fall and I asked about how my membership would be handled in that case. I was told that I could freeze my account for a fee. I asked if I had to pay the fee even though it was for a medical reason and he told me that I wouldn't have to pay a fee if I had my doctor fax in a note. Well, the time has come for me to freeze my account and I am now being told that it was NEVER the case that I could freeze my account for medical reasons without a fee. Regardless of the reason I still have to pay the monthly fee.
Now I am trying to get a hold of someone from customer service and I have reached a dead end twice when using the very UN-helpful online chat and I had to wait on hold over the phone for over 30 minutes before I had to hang up (since I am busy at work). They are making it very difficult to talk to anyone.