Pep Boys Complaint - Lousy Repair Job - Hose repair
BUFFALO, NEW YORK -- On 4/21/06, I took my car to Pep Boys for a radiator installation. What should have been a 1 hour job was a 5 hour job because the mechanic was having a hard time installing it. I was also told that my hose that runs from the radiator to the transmission was corroded and needed to be replaced and it was also "highly recommended" that I replace the thermostat. I agreed to both repairs because what do I know about auto repairs? I was then told that they did not have the proper hose for replacement, but they could use another one and was assured by both the mechanic and the store manager that this was an acceptable replacement. Three days later on 4/24/06, I had to return to Pep Boys to have the radiator replaced because it was still leaking. I was told that it was a "factory defect", but after talking with other mechanics I have a strong suspicion that the mechanic broke it during the initial installation.
Fast forward 6 months, 11/7/06. My car won't shift in to gear. I take it to the nearest garage. They tell me that the hose that runs from the radiator to the transmission blew. They also said that it was "pieced together" using 3 different lengths of hose and 4 clamps (something that I was not informed of when I had the radiator installed). Long story longer, I ended up paying over $300 for these repairs. I've contacted Pep Boys who refused to refund me anything stating that I never informed them I was having trouble. I told them that I wasn't having trouble until that day and that I had to bring it to the closest garage as the car was barely drive-able, I don't have AAA and I was not prepared to pay the $60 tow charge that Pep Boys charges. They are unwilling to do anything for me even though I have written documentation from the second garage stating that the repairs I had on 11/7/06 were a direct result of the faulty installation that Pep Boys did back in April. I have filed complaints with the Better Business Bureau and Consumer Protection. I have also contacted a local news station that specializes in consumer fraud. I am not going to let this go. It's not right what they do to people with the "highly recommended" additional parts and hidden costs. Not to mention, they don't back up their work! I am fully prepared to go to small claims court over this. My warning to anyone even thinking about taking their car to Pep Boys: DON'T. I know they seem convenient and maybe even cost effective, but they are more trouble then they're worth and as my mother always says, you get what you pay for -and then some!