E R Solutions Complaint - Phone Harassment
ER Solutions has been harassing me by phone for three months. They are looking for a woman who has the same last name as me. My husband and I bought our house early 2006, our house was once owned, more than three years ago, by some distant relatives of my husband. We all have the same last name. Apparently the previous owners of our home have been turned into ER Solutions to collect on an outstanding debt. When ER Solutions did a "last known address" search on this other woman, they saw the phone was listed under a person of the same last name, assumed it was the person they were looking for, and began calling my home. The first two times they called I simply let the machine pick up, I did not recognize the number and knew I had nothing outstanding, ER Solutions left a message for this other woman. After the third call in a week I decided to answer and explain the problem and ask these people to please stop calling. The man on the other end of the phone was extremely rude, calling me a liar, laughing at me, and insisting I "confess" to being this other person. The conversation ended with me screaming into the phone and calling this man several choice names. The next week I got another call from this company looking for the same woman, I again explained the situation, this time calmly, and was told we would be taking off of their calling list. I recieved two more calls from ER solutions, each time I explained what was going on, that yes, we had the same last name of the previous owners, but no we were not the same household, each time I was told our phone number had been removed. Four soliticing calls, four requests to be left alone.
The calls stopped for six weeks. This morning I recieved the fifth call. I asked immediatly to be transfered to a supervisor. The "supervisor" insisted on calling me by this other womans name, even though I told him, twice, of the situation, and that I was not this other woman. He insisted that ER Solutions had just gotten this file and this was only the third time they had called this number. (By my count this was the sixth call we recieved) He even put me on speaker phone so I could her him and another woman laughing at me and calling me "a stupid b**** liar." This was the point that I lost my cool and the phone call ended, once again, in a screaming match. At some point during the conversation I was told that our number would be marked as "do not call". I'm not to inclined to believe this person.
I am at a loss as to what to do. I filed a complaint through the National Do Not Call Registery. My phone company charges to have phone numbers blocked, I'm sure they have more than one number, and I do not feel that my husband and I should have to pay because this company.