Papa John's Pizza Complaint - Poor service; even worse follow up
SILVER SPRING, MARYLAND -- What is wrong with Papa John's Pizza?
This began on November 6, 2006...
I "plan ahead" ordered two pizzas, four hours early, yet received two cold pizzas an hour late and no offer of compensation when calling the location to complain.
In a gesture of "good will", the delivery person showed up to our dimly lighted house at 830pm two hours after the pizzas finally arrived, to drop off 4 Cokes (btw, we only drink Diet Coke), in the process woke up my kids and dogs.
I send an email to Papa John's to complain and get a format email in response suggesting I take it up on a local level.
I explain that I have done that already with no satisfactory resolution.
Shane Little, a franchisee in Tallahassee, Florida calls me three days later and we exchange several voice mails. When we finally speak on the phone, he explains that he is actually in Florida and was forwarded my complaint in error but understands my frustration, assuring me someone will get in touch with me who can help.
Still waiting. Welcome to my country. This is turning in to "service" economy--good luck! Good news is this is only a $24 meal, nothing more.
Silver Spring MD