Cheaptickets.com Complaint - Cancellation of Membership
TEXAS -- After I signed up for Cheap Trips,I received their "kit" (a few pieces of paper including the Welcome Letter, Airline Savings Certificate, Reward Miles, "4 Free Trips (HA!) and Member Benefits) and, due to the nearly false advertising (the 4 "free" trips had so many qualifications and you have to book them 60 days in advance, with choices that must have at least 30 days between each choice) I decided to cancel immediately.
I tore up the papers and called the company to cancel. They said that they needed their "kit" back (even though it would be useless for anyone, including myself to use ANYTHING they sent me, because you must use your Member Id Number) and that they must receive it withing 30 days of initial sign up. When I asked why and said how do I know that they would even receive it, they said I could send it certified return receipt - in other words, I could send more money. I asked if I could just fax in my letter requesting cancellation. Sure, I could, and they would cancel me immediately - but I would not be refunded.
I wrote them the following letter:
November 15, 2006
Att.: Cheap Trips Refund Dept.
PO Box 2036
Cherry Hill, NJ 08034
From: Bonnie Mallen
International ID # 1085178
Your Pin # 8183
I would like to cancel my membership in Cheap Trips because of the bogus offers that you present upon sign up. The hoops and jumps required for the “4 Free Airfare Trips” are ridiculous and I do not appreciate the advertised representation.
Also, I just spoke to James Saylor, a Supervisor with your company and find his uncooperative behavior reprehensible. You make it so ‘easy’ to sign up and take payment immediately, yet there are more hurdles in canceling. You have to get back your “kit” (mine will be returned in pieces), which is entirely useless without a member ID number anyway. There is absolutely NO REASON to make someone go through all of this (and you must receive it in 30 days – from when you mailed it or when I received it?), except to hold on to their money longer and to create circumstances where people will not meet your return specifications and you would then not be liable to return their membership fee.
This company is despicable and I am SO sorry that I even thought to sign up with you. I consider your behavior to be criminal.
CANCEL ME IMMEDIATELY AND REFUND MY MONEY IMMEDIATELY – NOT IN 30-60 DAYS, BUT IMMEDIATELY. (The same way you took it!)