Delta Airlines Informative - Let Delta shut down, They try hard for it
On TH’ 11-16-06, I was given ride to the airport by a friend of mine, to get on my flight .
My friend is the witness and will notarize a signed affidavit which states the following.
We pulled in the airport area, at the low deck of the South terminal, at 2:08 pm. I looked at my time and we spoke about “I have plenty of time” and “if I wanted my friend to come inside and spend some time with me”, which I denied. So we both know what time we arrived at the drop passengers deck.
From here the story continues with me alone.
I uploaded my two luggage and walked upstairs. I went to the domestic section of Delta, I found one of those computers, I dialed my Delta Air Lines record locator, the screen showed me “you ticket needs a special help, please go to a kiosk attendant” (or something like that), so I walked farther more down the aisle where I saw the sign “Kiosk Attendant” and was waiting in line.
About five minutes later, being my turn, I approached the front desk where the attendant informed I was at the wrong place, I should be at the international kiosks, down the other side of the terminal.
I walked there and I got into the 8TH in line aisle on or about 2:30 pm. Until 2:50 we have walked down to the 3RD. In 20 minutes we walked 5 aisles!
Then, for some reason, Delta closed four of the kiosks, the numbers 11 and 12.
Then, the kiosks number 15 and 16 were taking only customers that were coming from the check-in-computer screens.
Then, the kiosks number 9 and 10 got busy with 13 Asian-Indians who nobody knows what they wanted. For the rest half hour they were there arguing and trying to find, nobody understood what.
The final conclusion is, it took me from 2:50 pm to 3:23 pm to reach the front desk, kiosk #7, and check in with the attendant who told me I was late to check in.
Immediately she grabbed the phone and was on the phone for about 10 minutes. I started asking what’s going on and while she was waiting someone to talk to her back she told me that she is trying to get me information for the next flight.
Amazing!! All this time, for 10 minutes, I was thinking “she is trying to ask someone if they would let me go through”, I didn’t even know why I was late, what does it mean “late”, how did she know I was late since I was standing in line for about 53 minutes and I was waiting patiently her to get out of the phone.
But NO! She was not trying to get me to my flight, she was already proceeding to find me the next flight. Decision was made, my flight was lost. So easy, no more words! All this time with no talkings, she had already decided “no flight” and was already to the next step! Amazing, these people really work hard and efficiently, huh?
When at that point understood that this flight was lost, I asked “why?”. She then looked at her watch, she told me “Sir, it is 3:38 you do not have time to go through security and all, I cannot let you do that”. I asked “how come I was late, since I am in line at 2:30?” she told me “you should be at the counter one hour before your flight, at 3:15”, I said “yes, I am in line since 2:30 pm and I cannot control how you do your business up here, you closed down four kiosks and you have occupied another two for half hour, I have walked 5 aisles in 20 minutes and then I walked 3 aisles in 33 minutes, whose fault is that?”, she said “Sir, I cannot do it”, I asked “why you do not let me go for only 8 minutes late?”, she told me “you are almost 30 minutes late, it is now 3:38”, I laughed with this nonsense and asked “what is this all about one hour before at the counter?”, she told me “that’s the law”!!
She then told me if I want to take the same flight, next day for $1,385! Almost double price. I denied it I left. I didn’t want to pay $631.78 more.
One hour later, at my home, I found online that this is not the law, this is Delta “screwing up” policy.
One hour later, at my home, I found online a flight with Lufthansa on MO three days later, with one stop instead two with Delta, for 13 hours duration instead of 18 with Delta, for $619 instead of $1,385 with Delta !! Yes, yes people yes, that’s Delta.
And being Atlantian resident, I was feeling very sad many times listening to all these news for Delta going bankrupted. Now, it looks like I was not well informed.
I found a lot of others disappointed that they lost flights like this, only with Delta. I even spoke with some of them and everybody was glad that Delta goes down and bankrupted, this is not policy and customer service, at all.
Back in December 2005, I traveled again to Greece, I reached at the airport 1 ½ hour before my flight, and nobody told me anything, I boarded on time and everything was well done. Of course it wasn’t with Delta. This is my first time with Delta and will never be again, no matter how much the ticket would be.