CompUSA Pembroke Pines, FL Complaint - Toshiba Laptop Purchase
11350 Pines Blvd.
Pembroke Pines, Florida 33026
In September of 2004 I purchased a Toshiba laptop for over $1500.00 including the 2 year extended TAP warranty plan. I was a new CompUSA shopper as this was a new store and I had never had one nearby me before. The salesman informed me during his sales pitch that all repair work was done right there in the store (lie #1) for which I liked since I would not have to have it sent away. I was also told this TAP warranty (like other warranties I had purchased in the past on computers in a competitor's store) would begin the day the manufacturer's warranty ended - making it in essence a 3 year warranty. Let me also add that when you purchase this extended warranty, you get no paperwork (or at least I didn't) - it is just reflected that you purchased it on your purchase receipt.
Within 1 month I began to have various problems with this computer. Constant blue screen crashes, error messages, total shutdowns OR reboots in the middle of my work. I also could not keep a charge on the laptop when plugged in, meaning a short or some type of connection issue with the power supply cord. I took it to the store for repair and was informed, "oh no we send all Toshiba laptops out for repair!" I was without for nearly 3 weeks. Finally got it back (motherboard replacement) and home only to find the same issues wrong. To condense the story, numerous trips in and arguments with the tech people who told me that "there is nothing wrong with this computer, we tested it." Now WHY would I continually take it in for repair issues and do without it for weeks at a time IF there is nothing wrong with it?? Because I consider this entertainment??
I took it in for the 3rd time (same issues) and was told "sorry we won't do anything since your warranty expired last week." I replied with, "NO, I have another year left." I was then told the TAP warranty began the day I purchased the laptop which made it only a 2 year total warranty - (Lie #2!) I raised cain until Corporate Headquarters finally told them to fix it.
My last trip in I insisted on a new hard drive to take care of the constant crashing issues since the tech's could not seem to diagnos the problems. They tell me they replaced the HD and the motherboard (2nd time now). I picked it up and guess what? THE SAME issues are still wrong with it! This computer has been nothing but a lemon since the beginning!Corporate Headquarters will do nothing for me either. I am told that before they will replace anything, it must go in for repair 3 times and have the SAME part replaced 3 times. It doesn't matter how inconvenienced I am having to do without it over and over again for weeks at a time. I have now been without my computer a grand total of nearly 2 months off and on and still the same issues. WHY oh why didn't I remain a customer of the competitor I used to shop with for my computers?
Let me also mention that during the course of this 2 year period, I spent A LOT of money there in purchasing also a desktop computer, ipods, flat screen monitors, GPS system, computer accessories, digital camera, etc., etc. And this is the treatment I get for being a loyal spending customer...NEVER AGAIN!