Gateway Complaint - Gateway sends wrong part but won't refund $
NEW JERSEY -- About 1&1/2 monthes ago I e-mailed Gateway tech. support to order a video card for my computer. I gave them serial #'s part #'s customer #'s , but I still ended up with a part that was incompatible with my system (there has been nothing done to my system to change it- and everything originally came from gateway on the same order). I finally got around to taking my processor to my computer shop for them to install the card and was told that the card was the wrong speed and also my monitor plug would not fit into it. When I called Gateway this morning I was transfered back and forth from tech support to customer service. Although everyone freely admits they sent me the wrong thing, they would not refund my money and insisted I purchase something in exchange. The problem was, they no longer make that v card. They wanted me to get a different card about the same price as the wrong one and then also buy a new cord so it would work. After buying this new cord they informed me that I would have worse resolution on by monitor (because of the new cord). Of course I said no. Then they said there was another card that would work . But it was a lot more expensive. After 75 minutes on the phone the manager told me he was doing me a favor by offering my these 2 options and that they were the only two options I had. TO SUM UP- They sent me a completely wrong item.-- Because I did not reurn it within 15 days, they would NOT refund my money-They insisted I exchange it for the correct part HOWEVER they no longer stock the correct part (even though it is their brand computer) and insisted I buy a more expensive combinationof products that would give me a worse picture on my monitor or a significantly more expensive part. I chose NONE OF THE ABOVE and told the manager ,RYAN, that Gateway would not get another penny of my money. I had originally paid 50+ dollars for the wrong part. To get something from Gateway that would work I would have had to spend a lot more than that. I went back to my local computer shop and he got me the exactly correct part for $39.95. Money well spent.