Dell Computer Corporation Complaint - Dell sucks - Dell Dimension 2400
NORTH DAKOTA -- I have been in regular contact with dell support since the first week in Sept. when my computer crashed. I called the support number in the book. First of all, the guy could hardly speak english. I explained about the error message that I had and asked for help. It was determined that first the cd drive was broken and would have to be repaired. He said he would send the part out right away and the repair person would call me within 2 weeks . After 3 weeks and no phone call i again contacted dell. They had no record of my first phone call, and like a dumb person i didn't ask for a name or a contact number. So we started over. They overnited the part, and the local repair person called and set up the appt. to fix it. The local company was very professional and prompt and help full. he replaced the cd drive and left. Well guess what? tha computer wouldn't reboot, so off to the support dept. i went again. They suggested that we run diagonsics. I did that 3 times, emailing the results everytime. so buy now we are into October. (after i went and bought a different computer so i could communicate with them. Then much to my suprise they decided that the motherboard needed to be replaced. OK they sent the part and my local(they have to go 200 miles round trip) repair person came asgain. Helpful, courtious,professional ect. He installed the motherboard and stayed there on the telephone(again the guy couldn't speak english hardly at all) with dell support to get the computer rebooted. Now they told us windows had crashed and had to be installed. My local tech was on the phone with them for over an hour. When the tech left it looked like we would be up and running. NO SUCH LUCK.
I started reinstalling all of the programe, printers, scanners ect that we had before it crashed.Most of the software i had no problem with. when i went to reinstall the printer and scanner(which connect via the usb port) the computer could't install the drivers nor could it find the printer port. More diagonstics. NOVEMBER comes. OK we need to upgrade the bios. First they email me the wrong BIOS update. No problem i'm smart enough to figure out what system i have. I go to downloads and find the proper one. No problem except it has to be downloaded to a floppy. I back up only on a cd. Drive 30 miles round trip to town to buy floppy. Come home download and reboot and upgrade bios. still cannot install printer. I tried several times. email current problem. dell says need to reinstall chipset drivers. I do so. still cannot install printer. I am asking for someone to repair the computer or give me my money back. This morning they email back and say reinstall bios and chipset drivers again. NO LUCK run diagonstics again. The computer goes to the diagonstic screen and as soon as you choose the proper one it goes straight to the windows start screen. Of corse i try several times. Email back they say chipset and bios for the third time. I try to go to the boot screen and now lo and behold now my keyboard nor do the mouse work at all. Iam PATIENTLY waiting for their next move. BUYER BEWARE!!!!