Radio Shack Complaint - refund
ALTOONA, PENNSYLVANIA -- I purchased a cordless phone from Radio Shack in Altoona, Pa. This was June of 2001 by September it broke. The buttons stuck.. I purchased a warranty for $40.00 on top of the cost of the phone that cost $150.00, total-$190.00. I was told if it brakes for any reason bring it back and we will replace it. When I took it back in September they told me they would have to send it away. I waited a week and a half for it. I just returned it today again for the same problem and asked for a new phone, not their policy. I ask for my money back, I was told that would never happen. They offered to sell me a cheap phone to use till mine comes back! I don't think so! So they are sending it away. I was told to call in about a week because sometimes these come back and sit in the back room for a week before someone calls you.If this is the way you back up your products I would have to be really stupid to purchase anything there again. I think I would be better off going down the road a half a mile to Wal-Wart. Their return policy is aimed at pleasing the customer not the company!
To help keep me as a potential future customer, I would like the following:
Full refund or new phone.
At the very least I would like a response from your company regarding this incident. Thank you for your time.