Cox Communications Inc Complaint - Beware of Install Fees
GILBERT, ARIZONA -- Instead of rewarding long term customers who has changed to another location, they stuck me with a 50 dollar extra bill. When the automatic install didn't work, they said "we'll send a person to install. You'll be charged but I don't know how much. " Exactly what the customer rep said. Then when the tech contractor (yes, contractor not with cox communication) told me that they'll charge only $1.50 each cable line in the box. I was like ok, it's 15 x $1.5. Then my bill came to me. 50 bucks on top of my monthly. How did 22.5 become 50 bucks? Easy 50 bucks for a 15 minute install of 5 splitters. Can anyone say I've been ripped off in the exchange? I called cox rep back and asked them how come? They said, didn't we say you'll be charged? Yes you did but you never mentioned it would be 50 bucks. Then the rep said oh we had a special to reduce the price, let me check back to you. But he never responded to me about it. So I called back, and another customer rep said oh that special is actually the 50 bucks since a new install is 99 bucks. On top of that, there is no special deal last month. She said, "I've been working here a long time, we never had such a sale on install". Ok, the key word is "never". Ok Where is the miscommunication?
Here's the whole picture again; They said the cost depends on the installer, then I asked the installer and he said "1.5 per line in the cable box", then I get stuck with 50 bucks, then the lie about 99 discount to 50.
Treating long term customer in this disrespect and lies will be cox's building of bad reputation. Because one customer will always pass the expereince to family and friends. I think in the future, the company will ask where are my loyal customers?
From what I see, cox outsourced their install to other company. They put the bill through to cox. Cox cover their butt by billing the customers. In all, cox doesn't know exactly how much for the install. They only charge default 99 bucks when it actually cost 50 from the installers. 50 bucks just for 5-3way splitters? You can get that 2 dollars each elsewhere. Still 50 bucks still is a sort of rip off. Worst of all is that this house is cox communication ready. (built with it). For new installs without the cox communication box outside; Ok, it's about 99 for the install.