SunCom Informative - Charges
The telephone companies are looking for every avenue of income, while failing to live up to their responsibilities or their contracts. We have a two-year contract with SunCom, the “Truth in Wireless” company for $50.00, for two phones, guaranteed it would not be more than $50.00 a month. Almost every time, there is a charge for something additional.
The latest is called “Add’l Ilink+ OB,” or “Add’l Ilink+ I/B.” Totaling $1.06. Not much but when you are a senior, every dollar counts. No explanation shown any place on the “itemized” bill, but on the Internet, it’s described as hooking up with your computer, something I have never attempted. SunCom also replied to my question about the charge with a “if you accidentally pushed the button and it connected you are charged,” and then complimented themselves on their “dedication to great service.” Unless you want to go without a phone, the average person is trapped.
Our second phone, on which the charge was made, is used for phone calls only. No photos, texts, music downloads, or anything else, simply what it was designed for --- a phone. Some text messages appeared once and I called the company, and was told that if anyone “texts” me (even without my permission or knowledge) I would still be liable for the cost. Pay for spam? Is that next?
This phone rings only four times, then goes to voice mail. I asked if they could have it ring longer as voice mail does not help when an emergency call comes in (I am a fire volunteer) but SunCom said they could not do that and I should contact the maker of the phone, Nokia. I did and Nokia said I should contact SunCom.
When we first received the phone, we accidentally sent a text out (actually went to ourselves) and were billed for it. I requested the texting be disconnected so that it would not happen again. Contacting them by telephone, SunCom said it could be disconnected; but when going to their store thirty miles away, they said that was impossible. They also assured me it took some four or five pushed buttons to send any text. Not true, the actuality is that you can send a text message easier than make a phone call.
I signed up for $50.00 a month, not $51.06 or $52.00. We are so advanced in making these wonderful instruments that there is no longer just a plain phone, which is all I wanted it for. (And if truth were known, a lot of other people want the same thing.) If I want to text someone, I will use e-mail. I do not need the news, comics, photos, downloaded ring tones, TV shows, the weather, or any other items, adding to the price.
Sorry for the length of this, but it seems that since I signed a contract and do not use their other services, regardless of availability, I should be able to pay the contracted for amount each month. Of course, if I did want all the other bells and whistles, I would pay for them. Some safeguards preventing this should be in place. I guess they don’t have phones like that but they really should.