Hampton Inn & Suites Complaint - Terrible customer serv - charged dishonestly
CRESCENT CITY, CALIFORNIA -- I made a reservation over the phone at this hotel on Wednesday 11/15 for 2 nights (thanksgiving, Thursday 11/23/06 and Friday 11/24/06). They made a mistake on my reservation and charged me for a no show on 11/18. I realized their mistake on Sunday 11/19 before I called to cancel the reservation. When I called they told me my reservation was for 11/16 and they had charged me a no-show fee.
They are telling me that since I don't have any written proof that I had reserved for 11/23 and 11/24, they cannot do anything about it. Of course I don't have any written proof because they didn't send me any!
The first time I called to cancel my reservation, on Sunday 11/20 they accepted they had made a mistake in my reservation but told me I needed to talk to the manager. The manager never returned my call. Since then, they have been denying that they made a mistake. Their behavior is totally dishonest. The hotel didn't provide any written proof of my confirmation, made a mistake and dishonestly charged my credit card, making me pay for a mistake they made.