Zoom Complaint - Worlds Worst Airline?
Having flown with many airlines and experienced many unfortunate delays, I have never experienced such terrible customer service and treatment during a delay as with Zoom Airlines. I booked a short break flying with Zoom (which was far from cheap) from London to Canada for a special birthday trip. The flight being delayed for a number of days resulting in birthday events being ruined and missed was bad enough, but the rudeness of staff, bare faced lies, expense in phone calls to Canada trying to obtain information about the delays and the cost to us finacially (considering we never made it with Zoom to Canada) was totally unacceptable. We were not offered any hotel accommodation at the airport for the duration of the delays, no alternative flight options either with Zoom or on other airlines (there was availability with Zoom to other destinations in Canada which we would have taken), no refunds for our wasted hotel costs, car hire expenses in Canada, or wasted party exenses and most disgustingly and despite repeated requests and numerous phone calls to Zoom management in Canada, no disabled assistance or facilities were offered or provided which meant we could not travel on the flight when it eventually took off. All we were given is a measly refund for the flight. No compensation for our other expenses or any sort of gesture of goodwill from Zoom for the ruined birthday party and surprises were provided. What a disappointment! We didn't make it at all to Canada with Zoom and despite numerous letters and telephone calls, we have not received a satisfactory explanation or any compensation for our losses from Zoom.
This is the worst company, let alone airline I have ever dealt with. On the contrary one of the hotels with which we booked has demonstrated excellent customer service by offering us a free voucher to stay at their hotel in an upgraded suite when we rebook our trip. What a contrast to Zoom!