Kensington Compliment - Wonderful warranty service
About five years ago, I bought a backpack to carry my laptop and books, from Kensington. It finally wore out, and I emailed them at 11 PM on Thanksgiving day. Within minutes, I had a response (yes, from India, but with very good English). Within an hour, I was promised a *new* replacement backpack to be shipped free of charge, no questions asked.
This is my idea of excellent service!