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Kensington Compliment - Wonderful warranty service

Review by McSwell on 2006-11-24
About five years ago, I bought a backpack to carry my laptop and books, from Kensington. It finally wore out, and I emailed them at 11 PM on Thanksgiving day. Within minutes, I had a response (yes, from India, but with very good English). Within an hour, I was promised a *new* replacement backpack to be shipped free of charge, no questions asked.

This is my idea of excellent service!
Comments:2 Replies - Latest reply on 2006-12-01
Posted by Anonymous on 2006-11-24:
Lets us know if you really get it! Cool
Posted by McSwell on 2006-12-01:
The replacement arrived today, by UPS. Nearly identical to the original, or maybe even a little better.

(I should add that the original wasn't so much defective, as I just wore it out with hard use.)

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