Radio Shack Informative - Beware of worthless extended warranty
NO WARRANTY, TEXAS -- Beware of worthless extended warranty
I bought a cell phone at radio shack.
I paid $55 dollars for the extended warranty they told if I ever had a problem any time for the two rears they would replace my phone by mail all I had to do was call the 800 number and in less than a week I would have a new phone all I had to do was send back the non working phone.
When I bought the cell phone at radio shack It was broken when I got it, software issue common to this model of Motorola cell phone. I am not familiar with the phone so it takes a few days to notice the problem which gets worse with time. I take the phone back to the store and am told they can’t help me call the 800 for my warranty replacement. I call, after wasting 30 minutes they Promise to send me a replacement phone in less than a week. A week later no phone. Two hours wasted on the 800# no phone just any empty promise that they will ship it to me. After over a month of constant calling and visiting my local radio shack the manager at the radio shack decides to relent and replaces my phone outside the warranty since the Warranty plan refuses to send me a replacement.
Five months later my phone stops working so I call the 800# for my warranty replacement, but now I am told for the first time that they only replace the phone once so my two year warranty is worthless. I can call send the phone to Motorola for repair at my expense or buy a new phone