CompUSA, South San Francisco, CA Complaint - Useless Warranty / Poor Service
SOUTH SAN FRANCISCO, CALIFORNIA -- I purchased a laptop from the CompUSA store in South San Francisco. After only using the computer for 5 days, it stared to have problem with screen. I returned the computer sever times, each time required me to leave it for 5-7 days to be repaired. After the 7th time, a repair tech informed me if the problem occurred again, they would replace the computer. Two weeks later, the problem occurred again, I was informed again that the next time they would replace the unit. This time it was the store manager that made the promise, and he assured me that they now know the problem and certain it will be repaired. Two days later the problem occurred again, I returned the computer on the same day (Sunday) to secure they could witness the problem. Note: Most of the other times, the problem would not occur once I would bring it in. However, two other times in addition to the Sunday visit, the problem did occur for them to witness. After witnessing the problem, I was informed that CompUSA can no longer have the authority to replace a computer and can only be authorized by their insurance company. I concluded that it was a waste of time to keep dealing with a company like CompUSA and just discarded the computer. Since this was the 3rd computer purchased from CompUSA and I never experienced any problems prior, I later discovered CompUSA was sold after this computer purchas and many consider the new
owner is low, low in when it come to customer service.