Sears Complaint - They never came - Repair of Range Under Warranty
RIVER VALE, NEW JERSEY -- I scheduled a Saturday repair for my new, never plugged in Sears Elite range - the front legs were delivered broken. The repair had to be scheduled more than 3 weeks in advance. I was told Sears would call the night before to remind me of the repair and give me a time window. No phone call came the night before. So Saturday morning I'm in the shower and, you guessed it, Sears calls. "Hello, hello...if no one is home you'll have to reschedule. Goodbye."
When I got out of the shower I called Sears 800 number and was told they would get hold of the repairman and he would call me within the hour. I waited 2 hours and no call back. I called the 800 number again and was told he same thing. I waited anither 2 hours and no one called me back. I called again and was told to wait just 2 more hour. I waited that hour and called the 600 number abd was told no ne would be coming out, sorry we lied to you, too bad you don't have a range and have shot your day!!!!
I am fed up, not just with the lack of service, but the reason I needed service was first Sears lost my range in their warehouse - "sorry you had to take a day off to await a *CONFIRMED* delivery, it turns out we never had your range!" When they do find the range, its delivered broken, something that I find out only during the installation. Now, another slap with their lack of service.
My neighbors all know about this will be shopping for their appliances at Lowes or Home Depot and my Sears credit card is going into the toilet.
Later In The Day - I called Sears 1800-MY-HOME. They informed me that the repairman knocked on my door and I wasn't home. Okay, I give up, where was I? Its now 6:55pm and I haven't left the house all day. I huug up on them. It seems they have a sweet racket of getting out of work early. Incompetent liars!