Bob's Discount Furniture Informative - Poor Customer Service
SALEM, NEW HAMPSHIRE -- I bought a couch and chair set from Bob's about 4 years ago and have since moved to a new house. The back of the chair has a spring sticking out about 6 inches and is very dangerous to my small children. I tried cutting with wire cutters but it is too thick. I called the company to come and repair as they have a lifetime repair service on the furniture but they won't come because we moved. It wasn't broken in our move 2 years ago but they insist it is not their responsibility now. The couch was also damaged when originally delivered and now I am also disappointed to find out they will not fix again if it breaks even though they originally damaged brining in to our house. Any thoughts?