Marriott International Complaint - Marriott Rewards wasted on frequent flier miles
I recently stayed 90+ nights at a Marriott hotel, and did not even realize my Marriott Rewards points were being redeemed for American Airlines AAdvantage frequent flier miles, which have no value to me. Besides, trading the Marriott Rewards points for AA miles is a terrible deal (I would have gotten approximately 5 free nights but instead I got around 1/4 of an airline ticket).
I called customer service and was told by a worker and a manager that they cannot reverse the automatic point transfer to American Airlines. They even said that they've had this request many times, which begs the question: If you have a problem that is causing pain to many of your customers, why don't you fix it?
As a customer, I don't care about the problems with a company's systems. All I care about is getting what I expected for my money, and for staying 90+ nights and spending $7000 I expected more than a few worthless frequent flier miles!!