Mr Coffee Complaint - No response - isx20 coffee maker

Review by tooley on 2006-11-27
DEN VER, COLORADO -- I recently bought a Mr Coffe isx20 coffee maker, after numerous pots of coffee it still taste like plastic. I wrote Mr coffee asking for tips or anything I could try to fix the problem because I like the coffee maker just not the coffee. I received no response. I tried again and as yet have heard nothing.

12/03....called and emailed again! Nothing. Won't be buying Mr coffee again

12/22....received an email...finally, they were sending me a new coffe maker!! That was great but the new one is just like the one I've had issues with so I am sitting on this coffe maker and wrote a note asking if there was an improvement in this one because there would be no point in opening this one if the problem is still there. Waiting to hear.............
Comments:7 Replies - Latest reply on 2006-11-28
Posted by Shakra on 2006-11-28:
I have no idea if this will work, but you may want to run vinegar through the machine.
Posted by Bababooey on 2006-11-28:
I didn't know that Mr. Coffee was still in business! Remember when Joe DiMaggio was their spokesman? Maybe their Customer Service Department died when "Joltin' Joe" did!
Posted by Anonymous on 2006-11-28:
Maybe you should try different coffee. I mostly stick to Black & Decker for small appliances.
Posted by Jop on 2006-11-28:
Call them at 1-800-672-6333---their warranty policy is outstanding.
Posted by spiderman2 on 2006-11-28:
Jop beat me too it. Their phone number is on their website along with some suggestions for things to do if your coffee tastes bad. I have had great luck with Mr. Coffee's customer service!
Posted by Anonymous on 2006-11-28:
Yeah, I don't see the problem here.
Posted by David on 2006-11-28:
If you just moved into your home, you might check your water quality. We noticed a tremendous improvement in the taste of coffee and tea after we installed a water softener and purification system. You might try distilled water and see if that makes a difference.

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